"While it doesn't always make headlines, there is a growing recognition that kindness is vital to strong performance at work. In the broad range of leadership skills, kindness is inherently quieter, more personal and harder to see -- and yes, less interesting or cinematic than controversial tweets and 'bullying boss' behaviour. But kindness builds empathy and trust, which ultimately creates a sense of psychological safety -- and that safety leads to more creativity; a better quality of decision-making; safer critical thinking; higher levels of staff loyalty, flexibility and retention; a heightened sense of engagement; and ultimately, higher productivity and profitability. In Kind, Graham Allcott explores how we can create work cultures that encourage kindness. He argues that, far from being a 'fluffy' or nebulous idea, kindness and empathy are 21st-century superpowers, which can transform any organization into a dynamic environment where people want to work. The author aims to convince the doubters, as well as helping already 'kindful' people, to articulate the power of kindness and make a stronger case for its greater profile in their working environments.